Spectrum of basic functions

How to get started? What will a company gain by implementing Warranticon-based processing of its services? The basic mechanisms will allow you to grasp the potential of the system and start working. The price of the system is designed so that these mechanisms can be used in small, but also in large organizations.
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Warranticon is designed to give users the ability to choose the mechanisms they need to use. This feature has the advantage that when starting to work with the system we can use the basic functionality, and only in the next stage of implementation development, expand the system with other mechanisms.

So what functionalities are included in the Basic Module?

List of functionalities for the Basic Module.

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Functionality Functionality description Availability
Management Organization Ability to configure and define the data of the company that is the master user of the Warranticon system.

  • Company name
  • NIP
  • Code (company id)
  • Address information (street, number, zip code, city)
  • Time zone
  • Correspondence e-mail address
  • General phone number
  • Bank account information
  • Company logo (* used on documents)
  • Configurable mail client for sending e-mail notifications related to system activities
    • SMTP mail settings
    • Management of Email Templates (e.g. Notifications when a ticket is created, etc.)
YES
User Management Coordination of the list of users performing specific roles in the organization

  • Roles management – privilege coordination mechanism – adding and moderating the system space in which users of specific roles can move
    • Coordination of roles for organization and sub-organization users
    • Coordination of roles for users of customer area
  • User management
    • organization – i.e. who can or cannot log into the system
    • sub-organizations – i.e. who can or cannot log into the system
    • Converting contractor’s employee to client area user * if client area module is active
YES
Managing Contractors Possibility of building company (client) database with possibility of adding persons (client’s employees) and locations where the contractor has its offices. YES
Warehouse Management Full functionality of warehouse and stock management through warehouse documents such as: warehouse receipt or inter-warehouse transfers.

Ability to create various types of warehouses, including fixed assets, physical and virtual warehouses.

YES
Requests Management Ability to create and process tickets with options:

  • Parameterize ticket sources,
  • Associating tickets with:
    • contractor and reporting person
    • define priority
    • link the request to a product
  • Process the request
  • Assign tasks to tickets
YES
Task management Mechanism of simple task processing with functions of task creation and defining in time:

  • indicating the contractor
    • with an option of narrowing down the results of the remaining fields to those dependent on the contractor
  • indicating the product
    • preview of historical tasks for the indicated product
    • possibility to connect services related to the product or other products
  • defining the execution time intervals
  • defining whether the task is paid additionally or not
  • defining subcontractor or internal contractor (or contractors for the task)

Task processing based on status moderation

  • New – added but not fully described with possibility to assign task executors and inform them about task assignment
  • Assigned – status indicating that the task is ready for further processing
  • In progress – status indicating that the task is in progress
  • Paused – status indicating that the task is paused in execution
  • Resolved – status indicating that the task has been completed by the contractor
  • Cleared* – option available with the active module of advanced task accounting – enables full assignment of costs of task realization and connection to accounting documents
  • Completed – closed task
YES
Products management Possibility to build product base on the basis of two areas:

  • Product cards – being a set of parameters common for several products
  • Products – items assigned to a specific product card with individually defined features, e.g.: serial number (+ ability to add two own features for the system – e.g. IP address, EAN code or other feature parameter common for the whole system)
YES
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Contact us!
we will tell you how to choose functionalities

When deciding on the type of Warranticon instance that will accompany your work, it is important to have a full understanding of the capabilities of a specific deployment.

Ediko Sp. z o.o. 2020 – warranticon.com – all rights reserved.

Ediko Sp. z o.o. 2020 – warranticon.com – all rights reserved.