• Company name
• NIP
• Code (company id)
• Address information (street, number, zip code, city)
• Time zone
• Correspondence e-mail address
• General phone number
• Bank account information
• Company logo (* used on documents)
• Configurable mail client for sending e-mail notifications related to system activities
  • SMTP mail settings
  • Management of Email Templates (e.g. Notifications when a ticket is created, etc.)

• Roles management – privilege coordination mechanism – adding and moderating the system space in which users of specific roles can move
  • Coordination of roles for organization and sub-organization users
  • Coordination of roles for users of customer area
• User management
  • organization – i.e. who can or cannot log into the system
  • sub-organizations – i.e. who can or cannot log into the system
  • Converting contractor’s employee to client area user * if client area module is active

Ability to create various types of warehouses, including fixed assets, physical and virtual warehouses.

• Parameterize ticket sources,
• Associating tickets with:
  • contractor and reporting person
  • define priority
  • link the request to a product
• Process the request
• Assign tasks to tickets

• indicating the contractor
  • with an option of narrowing down the results of the remaining fields to those dependent on the contractor
• indicating the product
  • preview of historical tasks for the indicated product
  • possibility to connect services related to the product or other products
• defining the execution time intervals
• defining whether the task is paid additionally or not
• defining subcontractor or internal contractor (or contractors for the task)

Task processing based on status moderation

• New – added but not fully described with possibility to assign task executors and inform them about task assignment
• Assigned – status indicating that the task is ready for further processing
• In progress – status indicating that the task is in progress
• Paused – status indicating that the task is paused in execution
• Resolved – status indicating that the task has been completed by the contractor
• Cleared* – option available with the active module of advanced task accounting – enables full assignment of costs of task realization and connection to accounting documents
• Completed – closed task

• Product cards – being a set of parameters common for several products
• Products – items assigned to a specific product card with individually defined features, e.g.: serial number (+ ability to add two own features for the system – e.g. IP address, EAN code or other feature parameter common for the whole system)